Overview

  1. Advanced application  for Enterprise customer contact centers
  2. Enables core customer contact center use cases.
  3. Implements an incoming call distributor/router to route calls to the appropriate contact center agent
  4. Customizable through optional integration with Enterprise CRM

acd

Features

  1. Automate Call Queuing with Queue Management
  2. Call Parking and Pickup
  3. Multiple Queues with agent assignment
  4. Music and Comfort Messages while waiting for callers
  5. Integration and customization with different CRMs
  6. Expected wait time announcements while waiting in queue
  7. Automatic Call transfer to free agent
  8. Web-based call queue interface for pickup and dropping of queued calls
  9. Optional Integration with CRM
  


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