Features Available in Premium Version

  • Auto-Attendant
    1. Global
    2. Per DID
    3. Global Time of Day/Day of Week
    4. Per DID Time of Day/Day of Week

  • Outgoing Calls
  • Extension to Extension Calling

  • Hunt-Groups

    Types of Hunt-Groups

      1. Serial
      2. Parallel

  • IVR Tree Creator Interface for Auto-Attendants and Surveys including the following elements:
    1. Menus
    2. Forms
    3. Actions

  • Uploading Audio files from corporate web-based portal
  • Text-To-Speech
  • Priority Callers with direct routing to designated extension

  • Call Transfer
    1. Un-Attended
    2. Attended

  • Call Hold and Un-Hold
  • Music On Hold
  • Call Waiting
  • N-Way Calling
  • Call Recording on Pressing a Hot-Key
  • Group Calling

  • Call Forwarding
      1. Unconditional
      2. On Busy
      3. On No Answer
      4. Based on Time of Day
      5. Based on Caller ID based i.e. calling number
      6. The action for forwarding is one of the following:

          1. To forward the call to another extension or destination
          2. To forward the call to voice mail
          3. To execute Follow Me/Find Me (described below)

  • Ring-Back Tones per extension (aka Caller tunes)
  • Do Not Disturb
  • Follow Me/Find Me
  • Call Screening
  • Missed Call Alerts
  • Ability to schedule calls automatically made at a given time in future to external destinations
  • Automatic Call Back for Calls Received when Extension busy. Both options available, either to Call Back every call received while busy or only calls from specific Calling numbers.
  • Click To Call From Self-Care Portal to Outside Destinations
  • Click To Call From Self-Care Portal Back to Customer

  • Voice Mail
    1. Leaving Voice Mail Messages
    2. Separate Access Number for Voice Mail Access
    3. IVR driven Voice Mail menus
    4. Voice Mail Access from Auto-Attendant
    5. PIN Based Voice Mail Access
    6. Record or upload Personalized Mailbox Greetings
    7. Web-Based Voice Mail Box access from subscriber Portal
    8. Receiving voicemail as attachments in email

  • Fax
    1. Receiving faxes as images in voicemail box
    2. Receiving faxes as email attachments

  • Remote Dial out (Virtual Calling Card)
  


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